Shipping Policy

We ship to the United States and Canada.

Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Standard shipping takes 8–15 business days after processing. A small number of items can take up to 20 business days during peak periods such as Black Friday and Chinese New Year.

Our products are dispatched from our international fulfilment partners in Asia. We would rather tell you this up front than surprise you after you have paid. If you need something within a week, this is not the store for you.

Shipping cost

Free standard shipping on all orders. No minimum.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take 3–5 days to show its first scan — that is normal and does not mean the parcel is lost.

Customs and duties

United States: orders under the de minimis threshold normally clear without additional charges. Canada: your order may be subject to duties, taxes and a carrier handling fee collected on delivery. These charges are set by your government, not by us, and are your responsibility.

Wrong or incomplete address

Please check your address at checkout. Parcels returned to sender because of an incorrect address can be reshipped at your cost.

Lost parcels

If tracking has not moved for 15 business days, contact us at [SUPPORT EMAIL] and we will open an investigation with the carrier and replace or refund the order.