Refund Policy

30-day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Hygiene exclusions — please read

For health and safety reasons we cannot accept returns on the following once the seal is broken or the item has been used:

• Toothbrushes and brush heads
• Water flosser tips
• Dental scaler tips
• Toothpaste tablets and any consumable oral product

This does not affect your rights if the item arrives faulty, damaged or not as described. In those cases we replace or refund it, and you do not need to send anything back.

Faulty or wrong item

Email [SUPPORT EMAIL] within 48 hours of delivery with your order number and a photo or short video of the problem. We will send a replacement or issue a full refund, including shipping. You keep the original item.

Change of mind

If you simply no longer want the item, you pay the return shipping. We recommend a tracked service, as we cannot refund a parcel that never arrives.

Refunds

Once your return is received and inspected, we email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet been dispatched. Email us as soon as possible.

How to start a return

Email [SUPPORT EMAIL] with your order number and the reason. Please do not send anything back before we reply — returns sent without a return authorisation cannot be processed.